Nine steps to the new normal
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An IT response to the coronavirus crisis demands both an immediate and longer-term crisis management plan that readies the company to succeed in a changed world. We present a nine-step guide.
For many weeks, the world has been reacting to a global pandemic that has affected every aspect of the way we live and work. As a global technology company that operates thousands of customer environments and provides advisory expertise, we have learned some important lessons about how to manage this particular crisis. In partnership with our customers, we have also begun to think about the world beyond this global event―with the hope that economies will restart and life will return to a future normality. This new normal has the potential to fundamentally change what we do and how we do it. For the bold, there are new opportunities to lead their industries and shape the future.
First phase: Crisis managementFirst, let’s focus on the immediate crisis management. These first four steps need to be set in the context of balancing two dimensions simultaneously: first, identifying and maintaining a minimum viable operating model, and second, determining where to slow (or even stop) the execution of projects to focus on changes already rippling throughout the organization.
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